Customer Care Information

hunt and howlingmoon dog accessories

Policies

All of our dog accessories are made-to-order and created by hand in our Cape Town home studio. We place great value in creating durable dog accessories that will last you for many walks to come! 

We require a 2-5 working day lead time for all of our handmade dog accessories – handmade takes a little longer, but we believe is it is so worth the wait!

SOUTH AFRICAN COURIERING

We use Fastway couriers to courier all order in South Africa. Fastway is a safe and reliable service that will deliver your Hunt + Howlingmoon order within 2-3 working days after dispatch. We will provide you with a tracking number for your parcel once it has been collected from our office. 

INTERNATIONAL SHIPPING

We ship all international orders via South African Registered Post. This can take anywhere from 8-22 working days to reach you, depending on where you are located. We will forward you a tracking number for your parcel once we have dispatch your order. 

INTERNATIONAL CUSTOMERS PLEASE NOTE!

If you would prefer receiving your parcel in 2-3 working days via a more secure mode thank South African Registered Post we can ship your parcel with DHL Express Couriers at an additional cost, based on the size and weight of your order.  Please contact us below if you would like to opt for this option of shipping and we will be happy to work out costing for you!

As is in accordance to the law, we have to declare the value of the goods you purchased from us in the commercial invoice included in your shipping documents. Please be aware of the customs duties as per your country and note that you will be liable for said duties, if there are any. We can not be responsible for the customs duties or return shipment of your goods should you not wish to pay these duties. 

FAULTY GOODS

We are absolutely 100% sure that you will adore the your new dog accessories and we take the utmost care when hand making all of our items so we do not foresee that you will ever receive a faulty dog accessory. If, however, for any reason your dog accessories reach you in a faulty state, you are more than welcome to return these items to us for an exchange of good.