Customer Care Information
All of our dog accessories are made-to-order and created by hand in our Cape Town home studio. We place great value in creating durable dog accessories that will last you for many walks to come!
We require a 2-5 working day lead time for all of our handmade dog accessories – handmade takes a little longer, but we believe is it is so worth the wait!
SOUTH AFRICAN COURIERING
We use Fastway couriers to courier all order in South Africa. Fastway is a safe and reliable service that will deliver your Hunt + Howlingmoon order within 2-3 working days after dispatch. We will provide you with a tracking number for your parcel once it has been collected from our office.
We ship all international orders via South African Registered Post. This can take anywhere from 8-22 working days to reach you, depending on where you are located. We will forward you a tracking number for your parcel once we have dispatch your order.
SHIPPING OUR DOGS NESTS
The Dog Nest is currently only available to our South African clients as international shipping for these dog beds are extremely expensive.
Our Dog Nests might be shipped with a different courier, this being said, we will always let you know who the provider is and what your tracking details are.
Please note that if you have changed your mind about your Dog Nest you will have to notify us within 48 hours of receiving it. We will only be able to issue you with a full refund if the item is returned to us in fully intact and suitable for resale (not used). Please note that we will only refund the price of the Dog Nest and not the shipping fee. The return shipping fee will also be for your account.
INTERNATIONAL CUSTOMERS PLEASE NOTE!
If you would prefer receiving your parcel in 2-3 working days via a more secure mode than South African Registered Post, we can ship your parcel with DHL Express Couriers at an additional cost, based on the size and weight of your order. Please contact us below if you would like to opt for this option of shipping and we will be happy to work out costing for you!
As is in accordance with the law, we have to declare the value of the goods you purchased from us in the commercial invoice included in your shipping documents. Please be aware of the customs duties as per your country and note that you will be liable for said duties, if there are any. We can not be responsible for the customs duties or return shipment of your goods should you not wish to pay these duties.
We are absolutely 100% sure that you will adore the your new dog accessories and we take the utmost care when hand making all of our items so we do not foresee that you will ever receive a faulty dog accessory. If, however, for any reason your dog accessories reach you in a faulty state, you are more than welcome to return these items to us for an exchange of good.