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FAQ's

cocker spaniel puppy in pink polka dog dog bandana handmade by hunt and howlingmoon

PRODUCTS

Where are the materials my Hunt + Howlingmoon goods are made of from?

We source all of our fabrics for suppliers in Cape Town, South Africa and around 80% of our fabrics are locally designed and produced, creating opportunity for other small businesses in the process. 

Our recycled fabrics are sourced from vintage stores and the dead stock sections of local fabric stores. 

Our hardware is sourced from a small manufacturer in India as we currently don't have a local manufacturer for these goods. 

Who made my Hunt + Howlingmoon dog accessories and where were these made?

All of our accessories are handmade in my Cape Town home - I design them, make them and do everything in between - with the help of my dogs of course! They are my the main quality controllers in this operation! 

PURCHASES

What size should I get for my dog ?

We have size charts for all of our products here. We do however recommend that you measure your dog's neck as per the measuring directions under this section to make absolutely sure. 

How long will it take for my order to arrive ?

As all of our items are hand made, we ask that you allow us 5-7 working days to complete your order. We then ship it as per the shipping method you chose at check-out.

If you are based in South Africa, your order should arrive at your door step within 2-3 working days.

If you are anywhere outside of South Africa and you chose registered post as your shipping method, your order can take 7-14 working days to arrive with you.

We recommend your choose the DHL shipping method for faster, more reliable shipping. This method takes 2-3 working days to deliver to your door.

I chose registered post as my shipping method for my international order. It has been longer than 14 working days and still no news on my delivery?

We use to use registered post for all of our shipments, local and international, however the state of the South African postal service has drastically deteriorated in the last couple of months so we no longer ship through them locally at all and we recommend you choose DHL as your shipping method for international orders for fast and reliable delivery.  

 

If you have any questions please do not hesitate to email us at huntandhowl@gmial.com